Support

How can we help?

Earwig is built by a filmmaker and we read every message. Tell us what happened, what you expected, and if you can, which phone and camera you use.

Something not working?

Tell us what happened and we'll get back to you — usually within one working day. Or email support@earwig.io directly.

Full guides

Step-by-step guides for marking, syncing and troubleshooting live in the Help Centre.

Frequently asked questions

Do I need timecode gear or a special camera?

No — no timecode gear, no special camera. Earwig syncs automatically, so any camera that records sound just works.

Which editors does it work with?

DaVinci Resolve and Premiere Pro get one-press timeline builds from Earwig Sync. Anything else can import the EDL or XML exports.

Why is my transcript empty?

Three things to check before recording: Smart markers and Live transcription must both be on — they live in the shoot settings behind your initials — and your phone needs an internet connection so your transcript can come through live.

How accurate are the markers?

Very. Your selects land frame-accurately on the moment you marked, so the keeper is exactly where you tapped, not a rough guess.

Sync says my clips don't match my session — why?

Sync only builds from footage recorded at your session — usually this means the wrong card or the wrong day's folder got pointed at it. Check you've selected the right offload and try again.

What does Earwig store, and can I delete it?

Your session recording, transcript and markers are stored against your account so Sync can match your footage. Delete any session — or your whole account — at any time, or turn on footage auto-delete to remove recordings automatically after 30 days. Full detail in our privacy policy.

Do the people I film need to agree?

Yes — you're responsible for having consent from everyone you record and for the recording laws where you shoot. Earwig asks you to confirm this the first time you use it.

How much does it cost?

Earwig Marker is free to use during the open beta, and Earwig Sync is a free Mac download.

Getting started

Marking a shoot. Open Earwig Marker, start a session and tap a marker button the moment something good happens. Every mark is saved with its timecode, and with the words being spoken when transcription is on.

Building your edit. Install Earwig Sync on your Mac from earwig.io/sync, insert your camera card, and Sync matches your marks to the footage and builds a timeline in DaVinci Resolve or Premiere Pro.

Common questions

My marks are not lining up with the footage. Make sure Earwig recorded for the whole take, and check your camera clock is roughly right. If anything still looks off, email us the session and we'll take a look.

Where are my recordings? Sessions live in your account and appear in the app under your projects, and in Earwig Sync on your Mac once you sign in.

Managing your subscription. Subscriptions are billed through your Apple ID and can be changed or cancelled any time in your iPhone Settings under Subscriptions.

Deleting your account. You can delete your account and all its data from inside the app, in your profile settings. Deletion is immediate and permanent.